Write to us and the person who owns the question answers it
Four founders, four areas of responsibility, and no support queue in between. Pick the address that fits, or use the form and we will route it ourselves
Reach us straight away
Each address goes to the founder who owns that subject, not to a shared inbox
What happens after you write
No sequence of automated emails and no qualification call. A person reads the message, and the first reply already contains something useful
We read and route it
The message goes to the founder who owns the subject. If it touches two areas, both of them answer in the same thread
You get a substantive reply
For a manufacturer that means the parameters that decide the outcome in your category, and a straight note on where a laboratory test still remains mandatory
A walkthrough, if it is useful
Forty minutes on one product item of yours, from the recipe through to the finished dossier. No obligation, and no data left with us if you decide against it
| If you write about | It is answered by | Usual reply time |
|---|---|---|
| The product, a walkthrough, tariffs | Commercial director | One working day |
| Models, calibration, validation | Scientific director | Two working days |
| Laboratories and technology centres | Operations and quality director | Three working days |
| A retail chain or a distributor | Commercial and data directors | Two working days |
We work in Spanish, Catalan, English, French and Arabic, and we answer in the language you write in